Exchanges and Returns

🔁 Exchange and Return Policy — AZPLEIN

Last updated: November 10, 2025
Store: AZPLEIN
Website: www.azplein.com
Contact email: contato@azplein.com

🧾 1. AZPLEIN Commitment

AZPLEIN values ​​the complete satisfaction of its customers.
If the product you receive does not meet your expectations, is defective, has a discrepancy, or if you regret your purchase, you can request an exchange or return in a simple and transparent way, according to the terms and conditions below.

⏱️ 2. Timeframe for Exchanges and Returns

According to the Consumer Protection Code (CDC):

  • Purchase cancellation (online purchases): up to 7 calendar days after receiving the product.

  • Exchanges due to size, color, or other personal reasons: up to 30 calendar days after receipt.

  • Manufacturing defects or flaws: up to 90 calendar days , depending on the type of product (e.g., clothing, footwear, accessories).

⚠️ The product must be in perfect condition , showing no signs of use, with tags and original packaging (when applicable).

📦 3. Conditions for Exchange or Return

To make an exchange or return, the product must:

  • To be free from signs of use, washing, or damage ;

  • Include all original labels, tags, and packaging ;

  • Include invoice and proof of purchase ;

  • To be returned with all accessories and gifts received (if any).

Important:
Products that show signs of misuse, intentional damage, missing items, or damaged packaging may have their application denied after review.

🚚 4. How to Request an Exchange or Return

  1. Send an email to contato@azplein.com with the order number and the reason for the request ;

  2. Our team will respond within 48 business hours , sending return instructions and the shipping address .

  3. After receiving and analyzing the product, the customer can choose between:

    • Exchange for another product (of the same value or paying the difference);

    • A voucher for future use in the store;

    • Full or partial refund , as applicable.

💰 5. Refund

The refund will be processed using the same payment method chosen at the time of purchase, after the returned product has been received and verified.

  • Credit card: the refund may appear on your next or subsequent statement (depending on the card issuer);

  • PIX or bank slip: refund within 7 business days after confirmation of the return;

  • Digital wallets: credit returned directly to the account used for payment.

🚫 6. Items That Cannot Be Exchanged or Returned

For hygiene and safety reasons, we do not accept exchanges or returns of:

  • Underwear, swimwear and socks;

  • Customized or made-to-order products;

  • Items on final sale (last pieces) — unless a defect is proven.

🚚 7. Shipping Costs

  • In cases of shipping errors , defective products , or proven damage , AZPLEIN will fully cover the return shipping costs and the cost of resending the product.

  • In cases of exchanges due to buyer's remorse or personal choice , the return shipping costs may be the customer's responsibility.

💡 Whenever possible, we will send a prepaid return label to make the process easier.

🧾 8. Defective Products

If the product presents an apparent or functional defect within the legal warranty period:

  • Send an email with photos/videos that show the defect;

  • After analysis, the product may be replaced with an identical one or fully refunded ;

  • If the item is out of stock, the customer may choose another item or store credit.

🕒 9. Analysis and Response Times

  • After receiving the product, the analysis period is up to 5 business days ;

  • You will receive an email informing you of the approval, rejection, or status update.

📞 10. Support and Contact

If you have any questions about the exchange and return process, please contact us:

✅ 11. AZPLEIN Commitment

Our commitment is to guarantee transparency, efficiency, and respect for all our clients.
Each request is treated with priority and care, ensuring a safe and fair shopping experience.