Delivery Policy

🚚 Delivery Policy — AZPLEIN

Last updated: November 10, 2025
Store: AZPLEIN
Website: www.azplein.com
Contact email: contato@azplein.com

📦 1. Processing Time

After payment confirmation, your order enters internal processing , where it is picked, packed, and prepared for shipment.

  • The processing time is 1 to 3 business days .

  • You will receive a confirmation email with your order number once your payment is approved.

🚀 2. Delivery Times

Domestic Shipments (Brazil)

  • Standard Shipping: 5 to 7 business days after shipment.

  • Express Shipping: 2 to 4 business days after shipment (when available).

International Shipments

  • Standard International Shipping: 7 to 16 business days , which may vary depending on the destination country and any customs procedures.

⏱️ The delivery times provided are estimates and may vary slightly due to external factors such as logistical delays, holidays, or weather conditions.

💰 3. Shipping Costs

  • The shipping cost is calculated automatically at checkout, based on the weight, dimensions, and delivery address provided.

  • We offer free shipping during specific promotional campaigns (when applicable, this will be indicated on the product page or in the shopping cart).

🔍 4. Order Tracking

As soon as your order is shipped, you will receive an email with:

  • The tracking code ,

  • The direct link to track the delivery in real time.

You can also track your order status by accessing your account on our website or by contacting support via contato@azplein.com. .

🌎 5. Delivery Areas

  • We deliver throughout Brazil .

  • We offer international shipping to a wide range of countries. If your destination is not listed, please contact us to discuss the possibility of customized delivery.

🧾 6. Taxes and Customs Duties (International Orders)

For orders destined for outside of Brazil:

  • Customs or import duties may apply, charged by local authorities.

  • These costs are the responsibility of the buyer , unless otherwise indicated in specific promotions or policies.

  • If the product is held up in customs, our team will be available to assist with its release.

📦 7. Delivery Problems

If the product is:

  • If your order is lost , undelivered , or incorrectly delivered , please contact us within 30 days of the expected delivery date .

  • In cases where the customer provides an incorrect address, a new shipping fee may be charged for resending.

  • If the error is the carrier's or AZPLEIN's fault, the item will be reshipped at no additional cost .

🔁 8. Exchanges and Returns

For information on returns, exchanges, and refunds, please see our Return and Refund Policy. (replace with the link to the /returns page) .

📞 9. Support and Contact

Our team is available to answer any questions regarding deadlines, tracking, and deliveries.

  • Email: contato@azplein.com

  • Business hours: Monday to Friday, from 9 am to 6 pm (Brasilia time).

✅ 10. AZPLEIN Commitment

At AZPLEIN , we prioritize transparency, security, and punctuality .
We monitor every stage of the delivery and work only with reliable carriers to ensure your order arrives in perfect condition.